This is a Rich-Man's Dentist.
The quality is great, the service is great and they will try to
up-sell you every time.
I took out a loan and paid 50K (not covered)
to get my entire mouth reconstructed and was also
told that my compromised bite would be fixed as well. It was
never addressed and was a huge disappointment for me.
I've sent several patients to them who were dissatisfied because
they had to deal with being up-sold and their high prices.
When they asked for feedback, they really want positive feedback
or little criticism.
I gave them both negative and positive feed back (a few times too many),
It was suggested to me by Dr. Badalato to move on.
He didn't care to take responsibility for his miscommunication
and misunderstanding and that is shame because he's good at what he does.
I ran a successful high-end business for 15 years and there are two rules to follow...
Rule #1 - The client is ALWAYS Right and
Rule #2 - If you think the client is wrong, refer to Rule #1~!
It would benefit Studio B Smiles to post that in their office.
The bottom line is...
No matter where you go, until you know who you are doing business with....
Buyer Be Aware.
There are way too many dentists in the valley all catering to different economic
backgrounds.
I'm sticking with a sophisticated practice with moderate prices.
PS. On a positive note, the gal who cleaned my teeth there did the best
job I've ever had. Sorry I forgot her name, and it no longer matters.