I've had their pizza before, and it's great. Last night, I placed a delivery order at 9:30 p.m. However, the pizza didn't arrive until 10:30 p.m. Naturally, I was getting annoyed.
Nevertheless, when I got to the door, the delivery-person handed me complimentary pop and the pizza, and said: "We shouldn't have taken this long; it's on us", and proceeded to explain the delivery error. When I went for my wallet to at least tip him, he reiterated: "No, no, no. It was our fault."
The pizza was $35.
My annoyance changed to impressed.
P.S. I have since used "DoorDash". Do NOT use it. The app inflates the cost of a pizza by $8 ($29 on the restaurant's website vs. $37 on the DoorDash app). It also adds a $4 delivery charge, and suggests a tip of 15%.
In other words, total delivery charges are $15!