Recently took my Inifinti in for some pretty extensive repairs without wanting to get worked over at the dealership. First time I was there, but had a good recommendation from a close friend. The guys were friendly and wanted to show me where the repairs were needed while they recommended them. The prices were fair and I trusted their experience working on my "Japanese" car. They were also really accurate in regards to the time it would take them to complete the repairs and I was able to plan my time accordingly. The waiting area was kinda humorous though and you can see they'd rather spend money on equipment rather than furniture. Also, if you're a TV watcher, you're SOL cause the TV was on it's last leg while I was there.
All in all I'm very satisfied with the way my car runs and the services performed. I'll be back (hopefully for only routine maint.)
Oh and the 2 bad reviews they got were from customers that never took their cars to them, cause I made sure to ask.