I've been in here several times and the donuts are always tasty. The problem they have is cleanliness. Without sounding to much like grouch, I have to say that this place is really dirty. It's so dirty that I have a hard time understanding how they gets so much business. Every table was dirty the last time I went in. The walls need some serious cleaning too. On some of the reviews, I see that they have good customer service. Good customer service? Really? They are luke-warm at best, and roll their eyes too much. It's like, "What did I do? I'm confused. What? Is it my race? Are you just simply allowed to treat random customers like you really which that they'd leave?" I can't bring myself to give them more than 2 stars.
Although places like IN 'N OUt Burger and The Stand take longer than most of us want to wait, they set the standard in quality customer service. Compare their customer service to what you get a Bosa. Is Bosa even trying?
(I know Bosa doesn't make burgers but they make food)