Honestly, I do not understand the hype. I was really excited to drive all the way to downtown to try their souffle pancake. However, I was super disappointed.
Firstly, the souffle pancake did not jiggle... at all. So it was like eating a thick pancake. Why would I pay for $10+ just for that?? When I could be eating a full brunch....
Next, the Kyoto matcha latte was sooo weak. I expected a way stronger green tea base especially for something that cost almost $6; I would rather go to Starbucks.
Not only that, I ordered hot lattes too for the latte art as I saw in some pictures... but mine barely had it? You can look at the photo for reference. I don't even know how to describe. The best thing about the latte is that it was smooth however made really weak...
I don't really know what to compliment here. I guess the best thing about this little cafe is their service. I doubt I'll be back though. Next!!
LET ME DO AN UPDATE, a clarification, to the response of the business:
It's definitely not my first time having souffle pancakes. The first thing we did, the SECOND it arrived to the table, was to see if they jiggle, for BOTH orders. We were ready and was doing it for the IG, but to be led to disappointment. The business suggest the tiramisu or creme brulee because its stacked only means it should be more noticeable but doesn't mean the others shouldn't jiggle. When it jiggles, it shows how fluffy and on point it is made. By the way, eating it right away has nothing to do with the jiggle-ness of a souffle pancake.
Oh and by the way, if somethings are made, and doesn't meet requirements, don't serve it then. If you serve it, well then be prepared that it'll hurt your reputation, good or bad. For example, your latte art.
I'm extremely disappointed with the business response. If you failed, apologize and say you'll take the criticism and improve and do better in the future. Turning the review around isn't going to help your business.
Thanks to your response, it went from 2 star to 1. Also, deleting your first response to this, doesn't mean I didn't read it either. Just to let you know, I had my fair shares of souffle pancakes in Asia and other newly open cafes in Toronto. I'm pretty sure I know what I'm eating. Just to let you know, I wasn't there alone. I had 3 other friends who felt the same. JUST SAYING.