Front office staff is useless! I arrived at the front desk for my appointment and had to wait until the girl popped a hard candy in her mouth before she addressed me. Mouth full of candy she rattled off a bunch of check-in stuff and had me look over a form and sign it. No friendly smile or nice greeting....just doin' her job. The other girl asked her if she checked my insurance eligibility (which is something you do BEFORE the patients appt!). The candy girl said "No, but I'll call now". While Im waiting to hear if my insurance is going to cover this, Im called back to start the eye exam. Before we start I tell the tech that I need to check with the front desk because they said they were checking my eligibility. I return to the front desk and ask if they checked. Candy girl, still with a mouth full of candy says "Yeah, you're eligible every 24 months". I said "It should show in your records that I was just here last year so I need to cancel this appt. The other girl says "Well let me call again just to be sure". So I wait while one girl is on the phone checking again (mentioning all of my personal information over the phone while people are lining up...so much for HIPAA!) while the other is smacking on candy and fiddling around with the paperclip holder. It was confirmed again....every 24 months. But for $75 I can keep my appointment. No thanks!
If you can get past the front office staff you'll find that Dr. Lee and the technicians are very pleasant and thorough. I'm not sure if I'll return to this location.