The only reason it's getting 1 star is because of the server who helped us and how good the pizza was. I've been to mellow many times and consistently had a decent experience. Never 5/5, but usually a 3.5-4/5. I went in for a date tonight and had a HORRIBLE experience. I brought my 7 week old puppy who's completely innocent and the manager was incredibly rude and incorrigible. I was given mixed messages, from the host and then manager. I was told my 7 week old puppy had to actually sit "outside" the gate alone rather than next to me. So not dog friendly. Fine.
But I was on the phone with someone who was trying to get directions on where to go and what the situation was, and the female "manager" in a dude's hat and saggy pants literally, no joke, raised her hand, snapped at me as I was tending to my puppy and asked me if I was paying attention to her (while also on the phone). I was insulted and appalled by the lack of professionalism. I ate there because there wasn't much other option but the last thing I want to do is go back. I sincerely hope this gets looked at and she gets some serious coaching. Not appropriate. I'm in the service industry and I guarantee that's not the way to handle things.