My 2nd trip was better than my 1st time. I had an appt both times, but was taken 20 minutes late my 1st time. The nail tech kindly apologized and thanked me for waiting though, so not a deal breaker. Much more timely the 2nd time, but regardless it was a quick service both times! ~30-40 minutes w/o polish to remove and 50 minutes with removal! They do QUALITY shellac that DOES last til you're ready to get a new one! I personally prefer no more than 2 weeks though because I have fast nail growth, but the polish doesn't lift prematurely. Also, they have a reward program via text to sign up for that regulars will benefit from! All in all, not a place you'd go to feel absolutely pampered, but they're friendly and do a nice job! Will continue to go back! :)