My A/C went out Friday evening and it was very hot. I called and left a voicemail at about 5:15 thinking I wouldn't hear back until Monday morning. Wrong! Within about 15 minutes, Brian called me back (I think he is the President of Key Property Management). He had someone out that night within about an hour and everything was fixed. There are so many horror stories about Property Management companies - especially in Las Vegas - and Key has been absolutely wonderful to work with. A+ for customer service!