I live in the Willo District and I try to support local businesses, so I purchased a pair of glasses. The place is a re-purposed house which is cool, but I felt a little odd when I entered because the glasses displays are nowhere in-sight. I asked if I could buy glasses there and the receptionist asked me if I had an appointment. I asked if I needed one and she said no, so she opened the door for me and showed me to the back of the house where the glasses were displayed. An employee helped me select frames that were current. I was not confident in my selection, but I went with what she recommended. No one who saw me with the glasses liked them...I called and asked about returning them for a another pair, and to the manager's surprise, my insurance provider allowed me to do that. The manager then helped me find a new pair, but when I wore the new pair to work, I was unable to read my computer screen. The second pair that I bought at Costco did not have that issue, so they were able to compare the prescriptions. The gentleman who helped me was perplexed, but eventually revealed that the woman who placed the order had used the wrong measurements--he also said she was no longer working there.I waited 2 1/2 weeks before calling to ask about my glasses. The receptionist said they were waiting for my second pair of glasses to come in before calling me. We had a back and forth conversation in which I told her I only ordered 1 pair, she insisted I ordered 2. Eventually, she gave in, still insisting I had a second pair, but if I wanted to pick up the first pair I could (!) -- when I arrived, she apologized saying the records were wrong. The glasses are still not right. The Costco pair, which cost 1/3 of the price are much better so I wear those. Because I am tired of the back and forth with that store I'm going to chalk it up to a bad experience and not wear the expensive second pair. Very disappointing....