I really like Cold Stone, but this is a terrible location.
Although it's a combination Cold Stone and Tim Horton's, it only seems to be staffed by the latter. When my significant other asked for one of the common ice cream creations, the first thing the cashier said was "what? you want ice cream?!" in a tone that suggested it were 20 below zero and a news report that ice cream causes cancer and impotence had just been published. She then shrugged and looked for someone to make it, because SHE DIDN'T KNOW HOW.
Let's pause here and realize we're talking about combining ice cream, cookies and chocolate sauce together. Rocket science this is not.
To continue, she asked not one but TWO different employees who also had no idea how to make the creation (or even knew what it was, despite being highlighted on a giant LCD screen behind their heads). Finally the original cashier succumbed and made it herself.
Surprisingly, it didn't suck. Except that it's not surprising at all, since it's just FRIGGIN' ICE CREAM.
Judging from the others in line, and the smoothness of their orders, I can only deduce this is a better Tim Horton's that it is a Cold Stone.