I took my vehicle in to balance the tires & oil change. Got a call back from the manager & told that I need new tires & rear brakes as they are metal on metal. I told them just do the oil change & not to change the tires & rear brakes. He mentioned that my car is too dangerous to drive and suggested a tow truck for safety. I took my car to a friend who works with a reputable car shop, but unfortunately it's a little bit far from my home, and was told that I don't need new tires until another 10,000 miles & my rear brakes are just fine. I'm very disappointed with the service I received at Fletcher's, especially since I've been a regular customer for oil change.