Took our car for an oil change. Waited behind a car for over 10 minutes with nobody coming to talk to us, even though we watched a couple employees playing on their cell phones. A car behind us sped in front & cut us off, taking our spot.
I got out to ask if that was an employee (or some crazy person) and found out it was an employee. The employee said "you were just waiting there so I went in front". I pointed out that we were waiting our turn and NOBODY came to help. They said we had to wait for the car that just cut us off and it would take 1+ hours for the oil change.
There was no apology and rude service. We decided to leave and we will never come back. One thing they didn't know - we were planning to look at a new car we needed during this oil change (we bought our last car from this dealership). They lost that potential sale and any future business from our family.
Avoid this dealership - they have gone downhill the last 2 years. Much better choices around the valley.