If I could I would give this store negative stars! This is positively the worst store to go into! I sincerely wish Verizon would discontinue using them as an authorized dealer. The worst customer service I have ever had to deal with. I went in knowing exactly what I wanted, my paperwork wasn't ready so I went to get lunch. When I received my first bill they completely changed my request and I am now paying near $800 (device payment plan) for a phone that was on sale for $199 (2 year contract price). I am truly disgusted, stay far away from this store!!!