My baby is three months old, but the hassle continues. Returns are a nightmare
This review is primarily for the online store, but the retail store certainly didn't help the situation. I bought a blazer online. It was way too small and I tried to send it back via the post office. The postal clerk said the Destination Maternity address didn't exist. So I went back home to double check the address. It was correct.
That evening (seriously) my daughter arrived. Needless to say, I got busy and the return floated around in my car for a few weeks until I finally had time to drive 30 minutes to this store. The associate explained since I was beyond the return policy, I could only get store credit. That's fine. I was beyond the time frame. But, come on. You cater to pregnant women (who are BUSY!) and you only offer a 30 day return?! Even Macy's offers an anytime return.
So even though I had already given birth, I agreed to take the store credit. I figured I could buy lotion or a night shirt I didn't need. Oh, but the store was out of gift cards so they couldn't do a store credit either. What? I'm here. I'm willing to do store credit, but you can't do it because you don't have gift cards? Every other store in the world is able to do this sans gift card except Destination Maternity. Where am I? I may still have pregnancy brain, but I can still tell this is utterly ridiculous. Did you know gift cards are re-loadable? So, if I worked at Destination Maternity, and I knew we were running low on gift cards, I would order my associates to keep the gift cards that are zeroed out and put in the trash to have some on hand. All the associate could tell me to do was go to another store. Cuz I'm not busy or anything.
I got home and threw the thing back in the mail with a supposed non-deliverable address in the hope that it would go through. This all happened in mid-October. In December it dawned on me that I never heard from DM. I called them, they said they got the return and credited my account. But, my credit card never reflected the credit. See, in my world "crediting your account" means issuing a refund to the credit card that was originally used in the transaction. In DM's world it means "sending a check." Where am I???? After I talk to their billing dept. or whatever they tell me they can't tell if the check cleared. You can't tell? Search for the check number and see if it was paid? Every other company is able to do this. I'm able to do this in my personal banking account, how is a national retailer unable to do this?
So the lady over the phone emails me an affidavit to request a new check. An affidavit. That requires a witness signature. For a $24 return. Am I the only one who finds this whole process ridiculous????
My advice moms-to-be, go to the maternity section of Macy's where they are happy to grant returns and you can actually buy merchandise you will use after your pregnancy.
Ain't nobody got time for this!!!