Came here recently to do a couples massage with my wife. First off, the massage (lomi lomi) was spectacular. I have absolutely no complaints there and it's why they're getting 4 stars.
I thought the spa facilities themselves lacked a little - at least on the men's side. When I walked in the guy showed me to my locker and then just kind of waved his hand and said "everything else is down the hallway". They had 2 hot tubs, a steam room (altho the door didn't close on the steam room, so it didn't really work) and then a dry sauna. And about 8 loungers.
There was only 1 shower in the place and it was attached to the steam room for some reason. No shampoos or soaps that I could find. They had a room where you could get ready and it had some shaving supplies and that was about it. Thankfully we were staying at TI so it didn't really matter as much.
There were 2 TV's over by the locker area and they had them both turned to football and turned up pretty loud. Thankfully I like football, but it wasn't really what I would call relaxing.