Such a shame. This is the exact kind of restaurant Im always looking for. Too bad the staff are oblivious to basic customer service. I've never been in, so i asked if I seat myself or wait to be seated. This question really threw the waiter for a loop. He just didn't know how to answer. Because I was carrying my laptop bag- he was more concerned on whether or not a was giving a lecture or something. Very strange... Then I had a seat, but no one came to my table to take my order. So, I notice the "order here" sign. I got up and asked, "is this where I order?". They responded, "wherever....".
It was like pulling teeth to figure out whether I seat myself or wait to be seated, whether a server takes my order or I order at the counter. It shouldn't be so hard to spend $20+ on a lunch and drink. Long story short- I just can't support a company with staff that are that confused and oblivious as to the basic functions of their job or just basic guest service.
I've never seen a place with such confused employees. I mean, who can't say whether its seat yourself or not? Who can't say whether a server will take your order or whether you order at the counter?
Ridiculous.