Service at this location is absolutely terrible. (I have eaten at the Mesa, S.Phoenix & Springerville restaurants many times and had a great experience). The waitress (Marci) failed to even place my daughter's order, so my meal came out, but not hers. The server asked if I wanted an extra plate??? I told him no, she ordered a meal too. He looked confused and disappeared into the kitchen. NO ONE came out to our table and told us what was going on!!! After some time had passed, the "real" waitress, Marci, came out with a plate of food for my daughter. And guess what, it was wrong! She ordered 2 chicken tacos and they brought beef. I looked at my meal and discovered that my meal was wrong as well. At no time, did Marci say she was sorry, or offer to reduce our bill. This place is a mass of confusion. There are so many busboys, servers, etc. running around, but no one seems to take responsibility for anything. The busboy (I thought he was our waiter) asked us if we wanted anything to drink but then disappeared and never brought our drinks!! The "real" waitress was actually sitting at a nearby table talking with customers. The red headed young man, who acts like the maitre d, chatting up the customers and proudly telling everyone that he a friend of the son of the owner, turned out to be a busboy.
It's really unfortunate that the service is so crappy, because I do like the food. But I refuse to pay $50 for a mexican meal just to be treated so poorly. I'd rather go down the road to Arriba where you get mediocre food but better service.