Usually, I enjoy jack in the box. I eat at this location often, but after today's experience I don't think i'll be going to this particular location again.
On May 19th I received an email from jack in the box, describing a promotion where you could buy one buttery jack and get another buttery jack free. I placed my order at the drive through, and pulled forward to the window. At the window they told me that they couldn't accept the coupon because it was on my phone, even though it says explicitly at the bottom of the email, that all I had to do was show the cashier the email. (image attached) I asked what I could do for them to accept the coupon (print it out?), and they couldn't provide an answer. I decided this was a lost cause and paid full price for the meal. the team member handed me the to-go bag and asked me if i wanted any sauces, I replied that i would like ketchup, she then proceeded to hand me 6 packets of taco sauce. by this time i had realized how much of a mistake I had made to come get lunch at this location. Also the fries were beyond old, and the team members were giving me attitude the entire time.