My husband and I had recently gotten engaged, and he fell in love with a ring from Aaron Lelah. Nancy was absolutely wonderful and very helpful. Then we went in to the store again and was helped by a man, and he essentially told my husband that the ring he picked was ugly on his finger, and was just not very nice. If it were up to me, I would have walked out and not looked back, but my husband loved the ring from A.L. so we bought it. Then we were told that the ring was put on back order because my husband's ring size changed. They told us three weeks. Three weeks later, we still had heard nothing, so I called, and the man I spoke to told me that he thought it was in, (which upset me because, I mean, why were we not contacted?) but it was not. They told us one more week, and it will be in. It took them a total of six weeks to get the ring in. Had they kept us updated, it wouldn't have bothered me so much, but to get any kind of information I or my husband had to call them, rather than them being proactive and saying "hey, we were mistaken, the ring will be out a little longer." I mean, we spent a good amount of money. When my husband finally got the ring, he told them that he wasn't very happy with how the issue was handled, and they essentially told him it wasn't their problem. So, if you work with Nancy, she's amazing. But, with the way we were never updated on the status of my husband's ring, and how we were told that it wasn't their problem, I probably wouldn't go running back to Aaron Lelah.