We had this provider for a year and a half. When I signed up for the service they stated I had no contract and the price would not go up. After a year it went up by $40. I was upset, but stuck with it as Time Warner did the exact same thing. Then my Gateway stopped working properly and a technician came out and said that was the problem but he didn't have any Gateways until the next week. The next technician came out just to tell me they didn't give him a Gateway either. I found another provider and WOW stated that it was because of my 9 to 5 work schedule that I had to wait extended periods for a technician. Turns out that 9 to 5 is how I pay the bill and the new provider is happy to take my on time payment every month. I will not use WOW ever again and I'll let everyone that lives in our condo association know of my horrible experience.