If you are looking for strong arm tactics to buy the 'optional insurance', dirty cars and horrible customer service, then this is the place for you. I travel frequently and have never experienced anything quite like the service I got from this Thrifty at SH airport. It started with the counter person threatening us with jail time if we got pulled over and didn't have their insurance and possible impounding of the car at $50 per day if we were in an accident. This guy would not take no for an answer. Once we got down to the lot to pick up the car we were told that we were lucky because they had one car left. This car was dirty inside and out, had a horrible smell and had someone's cell phone that was left behind by the previous driver. We didn't find the phone until the owner called it while we were driving, and we offered to take it back to the airport. Once back at the airport we told them about the horrible smell in the car and they said there was nothing they could do because we already drove the car off the lot. We asked to speak with a manager and (the only reason I'm giving 2 stars) he gave us an upgrade for our trouble, the only positive aspect of dealing with them.