I decided to give Back to Basic a try based on the review from this site, and I'm glad that I did. Driving up to the building, the neighborhood looks questionable, and the building itself is nothing special, but the employees make up for it. Both people I interacted with were friendly and personable. The person actually doing the work on my vehicle was knowledgeable, professional and efficient. He also stated that the company is a family oriented business and frowns upon the corporate "bottom line" business model. The work was well done and the cost was reasonable.