The staff is friendly and very helpful. The problem is the management team. An hour into the process of getting my new phone, as we were checking out, a manager came over and said it was not a valid transaction and stopped it. Terrible. I went immediately to the Verizon on Tyvola and had a great experience with Jonathan and got my new phone. Go to the Verizon on Tyvola, in the parking lot of the Cosco.