I found this office on ZocDoc, which is an awesomely easy way to schedule doctor appointments. Before my appointment, I went to their website and was able to download the new patient forms and fill them out beforehand, so I wouldn't have to do it at the office. That's always a plus in my book. I saw Dr. Tripp and she was perfectly pleasant -- I have no issues with her at all, and she is the only reason I am giving 3 stars. So they electronically sent my prescription to my office so I wouldn't have to bring it in by hand myself -- love that also!
Here's where the problem started. I picked up my prescription, went home, and then noticed that it wasn't the medication that Dr. Tripp prescribed. It was actually the same medication that my PCP had prescribed, which hadn't worked, which is why I went to a specialist. I also told Dr. Tripp about the medication that my PCP prescribed that didn't work. I called the pharmacy, and they said that someone from the doctor's office had called earlier in the day to change the prescription. I called NMD the next morning and spoke with the medical assistant, who informed me that no one from their office had called to change the prescription, because nothing was noted in the file, and that she would call the pharmacy. I ended up calling the pharmacy back and spoke with the pharmacist, who gave me the name of the person from NMD who called to change the prescription, and the time that she called. I called NMD back and spoke with the medical assistant, who didn't apologize for the confusion, she just made a "CYA" statement that she didn't know anything about it. She then told me she was waiting for the pharmacist to call her back. So I called the pharmacist back and asked her to contact NMD. After a while, I received another call from the pharmacist saying that NMD had submitted another prescription, but it still wasn't the original prescription.
Basically, my insurance wouldn't cover the medication NMD originally prescribed to me, but no one felt it was important to call me to communicate this, and worse, their first substitute prescription was one that I had told them I used before unsuccessfully. The fact that no one bothered to look at my file before issuing a substitute prescription is problematic.