We went here for breakfast this morning and all I can say is our experience was awful! The atmosphere is great here, and there are a lot of TV's so my husband can watch some sports. We used to eat here frequently before Station casinos closed all of their cofee shops. We were somewhat a large party, there were 8 of us plus our 2 kids. The wait for our food was a little bit longer then expected but it wasn't that bad, and we were enjoying family time. Everything was going fine until our food came. My husband and I had bacon and egss. The menu stated it was 3 eggs. We order our eggs "country scramble" so it's fresh cracked eggs. When we asked the waitress if we had gotten 3 eggs she said "that's what the computer says". Our hashbrowns were cold, and so were the kid's french fries. Our toast was not buttered, and it came in these huge fancy metal baskets. We had little dishes of rock hard butter all over the table. It was so fun trying to spread it on cold toast! My mom's sandwhich was supposed to have bacon and it had none. We had 1 little dish of ketchup, and I asked for a bottle. I was told they weren't allowed to give me a bottle of ketchup. What! So I have to spread ketchup on my shredded hasbrowns and eggs? Yes I did! So we finally called for a manager. He was very kind and polite and actually mentioned that he was just sent there (to the Grand Cafe) to fix these kinds of problems. That's nice to hear. So maybe one day this place will get their stuff together. Too bad because I don't think I'll ever want to go back. And I was told that the waitress is supposed to butter the toast. Our waitress was rude and non-caring. She never offered to do much about our food. We had to ask for fresh fries, oh and the size of the fries is very tiny. They come in this nice mini fry basket- but the size it like a Mcdonalds kids meal. I think this place is trying to come off as some kind of high class coffee shop. But get kinder wait staff! And bring the food out hot.
The best part was when we got our bill! There was an added gratuity of $6. This was the first time ever that I did not want to leave a tip. After the waitresses attitude, and her laziness (didn't butter our toast) I was NOT leaving her anything. The manager took it off, and he had no issues doing it.