Terrible customer service and even worse staff! First, I tried to do a call ahead an hour before lunch time given the busyness of the lunch rush. Unfortunately, I called in over 36 times in 49 minutes to a constantly busy phone line. Irritated, I drove up to the location and placed my order in person to a young lady. Two number 17's, both add mushrooms, 86 peppers in one of them. I heard her relay the correct verbal order and she wrote it correctly on the order slip. I have to allow two people ahead of me because my hot subs were taking too long. When they ask me to pay, I politely stated that I'd like to wait until I can confirm if they made it correct the second time. I was told no, so I paid for them. I asked the kid on the grill what was in it, he stated it was correct, so I leave. I then drive back to my office to discover BOTH subs are wrong- one because of bread choice, the other because it lacked mushrooms. Extremely irritated and hungry (plus having paid for two wrong orders now, even while one was remade,) I called to speak with a supervisor. I was placed on hold for several minutes (though it was not 'on hold,' but rather just had the phone on the counter as I could hear representatives speaking about me on the line) until the kid who was working the grill answered and said he was the 'shift lead.' I explained the issue with him and politely requested either a) a refund for my orders or b) the delivery of new sandwiches because I did not have time to come back to their location. This kid did NOTHING to remedy the situation, only made it worse. He went on to state that he was the one who took the verbal order from the girl and was told 'to cut the peppers up tiny.' Um, no, you didn't. I was there, I heard her and read her lips - PLUS, it was on the order ticket. He continued to argue with me stating that he didn't make it wrong. I finally had to explain to him that I am the customer, I have paid for two subs that are wrong, and I want a refund. He told me he wasn't authorized to do that but that I could come in at a later time and speak with the GM.
This is an EXTREMELY unprofessional location with HORRIBLE customer service, and takes zero accountability for their own mistakes. I am a busy professional and am not able to return to their location - especially after the already elongated wait of having to remake it the first time) and wasn't even able to get lunch at this point because everywhere is over an hour wait for delivery. I will NEVER be back and I will be damn sure to share with members of my staff (several hundred) to not order here, nor will we be ordering for any future catering needs. This place is a joke when it comes to customer service, etiquette, professionalism, or respect.