I have the same story as some other reviewers here but opposite outcome. We had a plumbing leak under the edge of our foundation, and it was covered via Old Republic home warranty, who contracts out with C&B plumbing. I called C&B, and was first surprised that a human being answered within 2 rings. I asked to schedule someone to come out and he asked if they could come out in the next hour!!! Wow. Never had that happen before. Anyway, I wasn't available, so they came out the next morning. They diagnosed and fixed the problem quickly, which was somewhat complicated as it involved jackhammering up the edge of the foundation. They were courteous and knowledgeable. If I ever have plumbing issues again, I would call them. This is an unsolicited review, because honestly I think they earned it.