The nice thing with Chick-fil-a is that you know what you are getting yourself into when you go. Most locations are pretty consistent when food (as any other fast food chain place) but I find that this chain does really well with customer service - they may have changed their training and operations procedures to include the phrase: "my pleasure" but I can see that getting old pretty quick. Luckily I don't go here too often for that to happen.
Some Chick-fil-a locations bring out your food to you with a number system which is nice, but then I feel obligated to tip since they are going above and beyond from behind the counter.
Anyways, back to this location... it's convenient to Matthews.... sometimes Independence traffic doesn't really help this location out with wanting to go but it's a solid 3 stars for sure.