Two weeks after I dropped off my computer for service with the Geek Squad I got it back with a new screen and hand rest. They said 3 weeks and I got it in two!!! And the open-box computer I purchased to use while mine was in the shop was returned with no problems.
I was so happy we purchased a new Toshiba DVD player for $40. Who knew that DVD players could be so cheap? I've been using it all day and it works beatifully.