We used Hawthorne Plumbing through Old Republic several times. One time was a good experience. Twice we felt like they were complete con artists. The last time we used them, the technician said we needed a plastic part replaced. So we thought great, $30.00 max. He then proceeded to tell us you can't buy this plastic piece separately. We'd have to buy a whole new motor which we didn't need. We questioned him & he insisted that you could no way buy the small part. We told him we'd have to think on it before we spent $400.00. Actually we just wanted the con out of our house. We proceeded across town to a parts shop, and found the plastic part for $30.00, and put it in on very easily ourself. We will never use them again, and hopefully this is a warning to others to watch out.