I'm seriously disappointed in the service. The food is fine. I mainly go there because they have a drive thru, but these last two times have made me so frustrated that I'm never eating here again. All I wanted was a bag of hot carrots to go with my tacos. I asked for them at the speaker box and at the window. The lady forgot them the first time. The second time, the guy told me that I had to pull around and come in to get them myself. Excuse me, but wtf? Why would I go to the drive thru, and go through all that if I still had to get out of the car? If I'm going to get out of my car, I'm taking my happy ass to Roberto's next door where the food is better anyway. Bottom line, it's about convenience. If the food were better, maybe the service could be overlooked.