Food is good, but service is TERRIBLE. So bad that it cancels out how good the food is. This was the 4th time I've ordered delivery. Each time, I've ordered online and a few minutes after, received a confirmation of my order stating 30-45 min delivery. Every time it has been atleast an hour.. today I waited an hour and 35 minutes!! On top of it, my food was cold and soggy from the condensation. I ordered a 10-piece hot wing and a 4-piece chicken finger, both hot. They were both plain with a SMALL hot sauce on the side. When I called to see if the driver could turn around real quick and bring back a couple more hot sauces (mind you, I live less than a mile away) NORMAND answered and told me it wasn't his problem since I was the one who didn't specify on my order how I wanted my wings. (even tho I did) He said it didn't show on his paper and he would send the driver back just to show me the paper. I said, cool... can you have him bring a couple hot sauces with him too. He said "fine, well now it'll be 2 hour wait!" ...he never once apologized or tried to resolve the issue, he was trying to rush me off the phone and put the blame on their online system. WELL GET A BETTER SYSTEM! Don't eat here... save yourself the hassle and frustration!!!!!!