The gym to look at is new and nice seeming; however, I am very unimpressed with the manager's customer service. He is very moody. Most of the employees seem professional but management is lacking majorly in customer service. They seem to say whatever to get you to sign up and then once they have you they don't treat you with respect. The sales representatives tell you one thing when you are signing up and then the manager tells you something completely different that does not line up with the website or what the sales reps said. I as a woman feel that the manager tends to favor men and is horrible when it comes to dealing with women. In the 21st century I think it's clear that women need to be treated equal to men and not talked down to. The machines are broken half of the time which I normally never complain about but it is very annoying when I start my workout only to find out that the TV doesn't work or the audio is not working. For how much you pay I would hope that the equipment would work and not be broke so often. Towels are always everywhere which makes it not feel clean. The bathrooms stink so bad that I can't even go in them. They are doing some sort of construction in the women's bathroom so I can't bear the smell of it right now. All of this I could overlook if the customer service wasn't lacking so much. I don't pay good money to go to a gym that it's hit or miss on whether my machine will work, whether there will be towels lying around or not, whether or not the sanitary wipes will be out, and what kind of moods I'm going to be dealing with from the employee/manager. I have been a member for several years and overall am pleased with Mountainside, but this location needs a makeover in my opinion when it comes to customer service which I think reflects back on the manger and his clear lack of customer service. There are a couple of employees who are a pleasure to deal with at this location. Beverly was one but she no longer is there and John is a very customer service oriented employee...if more were like them then this location perhaps would be way better. If you are a young guy who doesn't care about gym cleanliness then you should be fine here but any women I strongly suggest you go to one of the other locations where women are treated with respect and never talked down to. A good customer service course may be what this gym needs if there is any hope in saving it!