I went to this salon just before the Christmas holiday. Essentially I walked out of the salon with the same hair I walked in with, and left $250 poorer. Really a disappointing experience which goes to show that paying more (and too much) doesn't mean better.
I wanted to lighten up my hair, but was told it would have to be gradual. I got partial highlights which made my hair orange-like then quickly faded back to original dark colour. Plus I asked for some long layers with my cut and got all one length. It's important for me to have a stylist and staff to do more listening than talking.
Thank goodness I recently went back to an old stylist who gave me what I ask for with absolutely no problems. That's the last time I stray from home.