Came here with my SO for an impromptu date night. It was an hour and 15 minutes before closing so the place wasn't very busy. We were seated promptly and the waitress took our orders.
I got a Nutella milkshake and we each got a burger. We both like ours cooked medium and the waitress explained that they do a "true medium" meaning that the burgers will be very pink in the middle. We got different toppings to go with our burgers and the wait began.
The milkshake came out almost right away. It was delicious. I could really taste the Nutella. We waited what I felt was a very reasonable time for our burgers. When they finally arrived, there were a few things wrong with our burgers. It was missing cheese and all the condiments were switched around. We decided not to be pests and just ate what was in front of us.
The burgers were, indeed, a true medium which was very good. I felt that the burger size was rather small from the 1/2 pound burger that was promised. I know the listed weight refers to the precooked weight, but there's no way there was 8 ounces of beef before they cooked it (see attached pictures)
After all, it wasn't a bad experience. A few hiccups here and there, but overall it was pleasant.