Tonight my husband and I decided to go out for a date night. We walked in and sat down to be greeted by a young waitress. Let me mention we were the second table that had sat down for dinner. Everything was fine till we ordered our food. My husband ordered a soup which unfortunately they did not have available so he changed his order to a different soup and I had ordered the beef stew that the waitress said was very good. After receiving our appetizer about 20 minutes later we waited about an hour or so to no food what so ever. I went up to the waitress to let her know that the 5 tables that came in after us had been served and about to leave. We still did not have our food at that point. About 30 minutes later my husbands food arrived and not to mention when I asked the waitress where our food was an hour in she assured us it would only be about 5 minutes because they had to warm up his soup. His soup was the only thing to arrive at the table. I had to wait about 10 minutes later till my beef stew came out. I will say that my meal was not worth an hour and 45 min wait. The meat was extremely dry and the sides of rice and beans were definitely precooked. Soon after I asked the waitress to bring me a box and then the owner finally came over. I told her what had happened and she let me know that our ticket went to the back of the line. Why? She said that she didn't know. I mentioned to her that this was unacceptable. She had no interest in what I had to say because we received no apology. I also mentioned to her that the natts flying around are definitely bothersome and very annoying. Once she brought our check we still received no apology and just a reply of "I went down the street to some up scale restaurant and they had bugs too." Okay? So what was I supposed to say to her? As if that wasn't a problem. That's probably why their health rating was only 91.5! I will never return to this establishment again. This was the worst experience we have ever had!