Visiting Phoenix, driving crosstown, and this location was about midpoint... we followed our gps directions, and there we were... about 8:30, the place was almost full, with one table available, an auspicious sign! We ordered, watched big bowls of steaming pho come out, and ah yes, ours came too... i got vegetables and tofu, in chicken broth to soothe an incipient cold, my husband got a rice dish with chicken,,, both were excellent! One of the owners came by, apologized for our having to wait as they were busy and short handed... we hadn't felt ignored at all, but did have a nice conversation with him about Phoenix and that we'd all escaped Southern California traffic... very good food, very pleasant interaction. Don't come expecting fancy, but come hungry looking for a tasty meal!