My wife and I dined here on a Wednesday night (2/5/14), and at first, we were very upset and told each other that we would never come back again. We asked to speak to a Manager, and the manager Carrie was extremely friendly, customer service oriented, and helped make our visit a much better experience. We will be back thanks to Carrie fixing the issues with our meal.
Long story short, we waited 35 minutes for our appetizer which was just cheese sticks, and then waited over an hour and 15 minutes for our dinner. My wife ordered a burger which ended up coming out like a brick it was so overcooked. I ordered the boneless wings with mild sauce and the wings were overcooked, and cold when I got them. It looked like they were actually put in the microwave by the way the sauce was by the time I got them. After waiting an hour and 15 minutes, we were not happy at all. The manager (Carrie) came over and apologized to us for the quality of the food, and for the wait time, and assured us she would take care of it. Within 10 minutes, we had a replacement of our wings and burger, and this time they were cooked perfectly. Carrie also compensated us the check for the wait time and the food being messed up the first time around. Turns out that there were 2 parties of over 30 people booked at the same exact time and the kitchen ran behind.