I had to wait 20 minutes even though I had come in before some of the other walk ins. Li was very friendly but I was not happy with the quality of my nails...didn't even clip my cuticles for my manicure.. Damaged my nails when removing my previous gel. I got gel done again and it started chipping after less than a week..so I went back and she fixed one hand with no complaint and told me the other hand was fine after a little filing. I've been getting my nails done for over a decade and this is the first time I've ever had a problem with the quality of my nails.