When I first heard Sugar Factory was coming to Town Square I was beyond excited. As a recent transplant to Vegas from NYC I am still not in love with the concept of entering a casino just visit a great restaurant or see a movie.
Ambiance- Love the decor! lots of chandeliers, sparkly, beautiful, and romantic.
Service- A star was lost here. Our server had between two and four tables while we were there and she was LOST. We had to ask for drink refills, the wrong side came with my entree and the bus boy who brought the food smoothly apologized and brought over the correct side. The waitress appeared confused and brushed it off saying he would fix it. She had one other table!! We asked for a dessert menu twice...Our fondue was brought out without the flame underneath and she said "they are supposed to do that for me." 5 minutes later it comes back to our table without an apology. The busboys made up for her lack of service and tact.
We stopped in for an early dinner after a day of shopping and with bags in tow we were shown to a nice sized booth. We ordered the Onion Rings to start they were perfectly crispy. For entrees we had the Steak Bordelaise served with Steak Frites which are like fresh thick cut potato chips and a salad. It was absolutely delicious and a spot on Medium with a beautiful char. The black Angus Filet was ordered medium rare and it too came out perfect. The quality and taste of the meat was apparent. Their mashed potatoes might be the best I have ever had. We also ordered a side of grilled asparagus that paired nicely with our steaks. For dessert we had the hazelnut fondue for two, it was sooo delicious. I enjoyed the white chocolate bread and the strawberries the most.
Although the food was great the service took away from the overall experience. If this was a planned dinner and not a spur of the moment stop in you would be looking at a 3 star review.