My experience with My Resort was pleasant enough at first but when I had a family emergency and I had to cancel my membership to move out of state I gave notice to the spa. I notified them within the allotted time frame (5 weeks) before I moved and I let them know I was closing my AZ bank account. I needed to know if I had to pay the buy out or if they would just close the account. It took them all 5 weeks to tell me they were not going to require me to do the buy out (which was kind of them) but then the day I went to close my bank account and leave the state, the bank told me there was a pending transaction from My Resort. They had forgotten to remove me from their billing and I was charged. I called, spoke to someone who told me that she would text or e mail the manager, but at this point it was too late. I had to wait for the refund to get processed before I could close the account so I was a week behind schedule. Ended up staying with friends for a week because I had already given up my place. No one at My Resort really seemed to care. The manager and owner were both completely unavailable and made zero contact with me. The spa itself is OK, probably a little high priced, but convenience is a big deal to me, and this was VERY inconvenient. When I come back, I will go elsewhere for my tanning and spa needs.