It was a very difficult time as the person receiving the flowers was in the hospital (ICU) unexpectedly and the flowers could not be delivered. Bobbie's was MORE than kind, offered to refresh the flowers as it would be days before they could be delivered with no additional cost to me. In fact they had to makeup a new bouquet as it was such a long time. Many phone calls later and much extra time spent by Bobbie's, always with understanding, kindness and caring no matter who I spoke with! I have used Bobbie's before always with excellent results, but this time they truly went above and beyond!