I only went twice, once for cleaning and once for fillings and both times had a bad experience there.
First of all I admit I hadn't been to the dentist in years... I finally have dental insurance and this office was a convenient location so I decided to try it. On my first visit they made me feel uncomfortable and embarrassed cuz I hadn't been to the dentist in so long, the cleaning was painful and not all plaque was removed. I paid my bill, scheduled an appointment for fillings and left feeling guilty, but I thought oh well it's my fault for not going earlier. I wasn't looking forward to going back and was thinking of going to another dentist, but I went anyway. I waited over an hour, the doctor wasn't nice at all and kept dropping things on the floor... the feeling was painful as expected and poorly done. He "spilled" some of the feeling material on the outside of my tooth, creating a rough surface on the tooth, I had to go back the next day to have him fix it. A few days later I got a weird infection in my mount, went to the doctor and they asked if I'd had dental work done recently, I said yes and they said that the infection is most likely from unsanitized dental tools...
One of their advertisements to get new patients is free whitening trays, I never got those. I asked on my first visit and they told me I can't get them from one visit only, I have to be regular patient to get those. I didn't asked about it on the second visit.