I love this place overall, but this review is not about their awesome food.
The other week, I ordered a value basket drive-thru, and when they gave me my food, it was the wrong order. I was already hungry and upset. They apologized and the manager came out to me to express his apology as well. Not only did they give me my money back in cash, but they gave me a free value basket card!!!!! This is some serious customer service I tell you. I don't know the names of the people that helped me but that was so sweet of them. That will definitely keep me visiting them too! I swear, any other place that's drive-thru, you won't get this kind of customer service as Culver's. They do have some awesome burgers and cheese curds, those still keep me visiting their restaurant, either way.