Aaron help us out today and was compasionate about our situation, he even upped the amount by $25. He didn't have to do it but did. These negative reviews must be from people who think they should get full price, guess what that'll never happen so be happy there is someone in town who buys gold without trying to rip you off. Thanks Aaron, we will be back to by when we are back on our feet. JL, RL.. I promised to review your business when we were in today, here it is.