At the drive-thru I was handed a coke that over-flooded onto the lid. It's spilled on me, and on my car. Yes- my car is lower then the drive-Thur window and I could not see the top of the drink.
At home I discovered my two whoopers were mixed up.
I called at 10pm, Thursday night, July 27th, to rectify the issue. The responses I received from the BK employee over the phone was, " I know the order was right, I made myself."
I called her out for indirectly calling me a liar, then hangs up on me for being quote unquote rude.
If I had an allergy to onions or dairy, what would she have told me then? Would she have continue to indirectly call me a liar?
Food order should be taken very seriously, and if incorrect, it should not be approached by placing accusations. I had no clue who made the order, I just called in to say it was incorrect. She took it upon herself to take immediate offense and challenged the integrity of the caller.
She then say, "let me take your name down, I'm assuming you JUST want a 'FREE' burger."
Free?! My order was incorrect and then she expected me to dive back tonight? It's my time and money wasted for her incompetence and frankly rude attitude. She hung up on me- twice.
I have been a loyal customer, and I am extremely disappointing to be treated as if I am some sort of scum bag trying to con BK out of some free whoppers.
The way I see it- this BK representative is attempting to con me out of my hard earned money and time for an incorrect order. Her highly immature manner along with her poor customer service skills not a good combo.
She is truly a class act employee.