So... Where do I begin? Well, let start with the fact that this "business" has the absolute worst customer service skills I have ever come across. Candice (the supposed owner) was the first person I spoke with to make an appointment. I first called due to the fact that they had a Groupon with what looked like a good service offered. I called first as I always do before purchasing a Groupon, and she openly stated that she treat Groupon customers differently (should have been my first red flag). She said that if I purchased the Groupon, I couldn't get scheduled until after the holiday, but if I purchased through her directly, I could have my cleaning done when I needed it done (we have family coming in for Christmas). I understood though, and went ahead and scheduled the booking for tomorrow the 20th. I received a call LAST Tuesday from a person who I have never heard from stating that they were on the way to my home. I informed him of the error, and he apologized. I never received a call from Candice to confirm that I had been rescheduled correctly, so I decided to look her up on Groupon again to contact her (my mistake to not save her number). I was unable to find the company, as I'm assuming they removed their Groupon deal. I was finally able to find her business on Yelp, and low and behold they had HORRIBLE reviews! I called them back to cancel, and the man who answered wouldn't even listen to my concerns, his exact words were "Okay BYE" and hung up on me!! Please don't risk letting these people into your home, you may very well regret it!