After reading the reviews of this boarding facility, I felt comfortable leaving my two babies there for four days. However, after seeing the condition they were in upon pick up, I will never board my dogs here again.
I boarded my two medium sized dogs together for 4 days over the holidays (December 23-27). The only request I made was that they be separated during feeding because my older dog is a grazer so my younger dog will eat his food as well. When I made the request, it seemed like there was no problem.
When I picked up my dogs, I was notified of a raw mark on my youngest's mouth but was reassured that there was nothing to worry about and that it wouldn't need vet attention. I wish the raw mark was the biggest concern.
Both dogs were COVERED in feces and dirt. It was so thick that it took two baths to really get them cleaned. While bathing, I noticed scratches, cuts & raw marks all over my older dog which were not brought to my attention when I picked them up. Besides these minor marks, he had a HUGE gash in his bottom lip that was bleeding & scabbed up cuts under his neck. He was so thin that he didn't look like he had eaten in days.
Beside the raw mark on her mouth, my youngest also had a scabbed cut above her eyebrow, raw marks on her paws & a bumpy rash on the side of her face.
Both dogs' nails were so short that they continue to bleed 3 days after pick up.
When I called to address my concerns, the owner stated that "they were really active" & that "those type of dogs are typically more active than others" (both dogs are pit mixes). When I asked about the feces & dirt, he said they should have been cleaned before being returned and offered a refund for the amount of two baths. When I asked about the weight of my dog, he mentioned that requests to feed dogs separately are a "big pet peeve" of his but that someone did indeed watch my dogs eat. The gash in the lip & scabbed cuts are still a mystery.
I understand that dogs become depressed or have separation anxiety which will cause them to lose weight. However, my dog was skin & bones and was so weak he couldn't even walk up the stairs which was never an issue before.
I was hoping to get an explanation of the care of my dogs while they were there, but instead it was immediate defense and no sympathy. I will never board my dogs here again.