If I could give this business zero or negative stars, this would be my preference...
This business was recommended by my electrician because we have antique lighting that dates back to 1880, as we own an historic home in the Charlotte area. I needed a lighting fixture to be re-stablized as a piece of it had come loose. I arranged for my electrician to take it down and then brought it to Dilworth Lighting. When I dropped it off, I was quoted 2 weeks until I would receive word back regarding cost, suggestions, etc. Not 2 weeks, but 4 weeks later, I had to call to inquire because I had not heard anything from the company.
When I called, I was told the owner had to work on it, and it should be addressed the following week (this is at 5 weeks now) because the owner was on vacation. After not hearing anything, I called on week 6 to inquire and was told that it still had not been looked at, and that the owner was now in Atlanta for a regular lighting trip they take. I communicated my frustration to the employee on the phone after she again told me it still had not been looked at and that Curtis (the owner) had to look at it. I expressed that this was very poor customer service, and before I was able to even asked that this be passed on to Curtis, the owner, she began to express that it was not her fault. In my opinion, she is an employee, therefore a representative of the company, and should not only accept the feedback, but be willing to listen before cutting me off.
I am arranging to pick up my fixture on Monday. The fixture that has sat untouched for 6 weeks. I have already found another company who has guaranteed to at least look at it and give me some kind of feedback within a week of receiving it. I will add additional information upon my findings, and follow up.
As for Curtis... Enjoy Atlanta. I have approximately $68,000 in antique lighting in my home. Oh, the places we could have gone....